No Return Policy
At the Cacao of Excellence Webshop, we are committed to providing the highest-quality cacao products. Due to the nature of our items, including cacao samples, kits, and related materials, all sales are final, and we do not accept returns or exchanges.
Why No Returns?
Perishable and Specialty Nature: Our products are sensitive to storage conditions and handling, making them unsuitable for resale once shipped.
Customised Offerings: Many of our products are curated or prepared to order, ensuring they meet specific quality standards.
Quality Assurance
We take great care in packaging and shipping our products to ensure they arrive in excellent condition. If your order is damaged during shipping or you receive the wrong item, please contact us within 48 hours of delivery. Be sure to provide:
- Your order number
- Photos of the issue (e.g., damaged packaging or incorrect items)
Our team will review your case and work to resolve any concerns promptly.